SF Recruitment have partnered with a brilliant, growing organisation in Tamworth who are looking to recruit a Customer Service Advisor on a permanent basis. Salary: £25,000-£27,000 Working pattern: full time Monday to Friday, site based Responsibilities will include: - Answering Switchboard overflow - Taking calls and dealing with all enquiries from our customers/ the external sales team and the general public - Dealing with all email enquiries - Processing internet orders using Sage and our in-house systems - Processing email orders using in house system - Filing all paperwork on to our archive system - Processing sample requests and internal picks - Booking in deliveries for customers who require it - Preparing quotes in Sage and in-house systems - Providing information on part numbers etc. and some basic technical details - Setting up customers for online ordering - Promotions and mailshots for customers in designated areas - Dealing with the carriers, chasing deliveries and obtaining POD's - Maintain customer database to keeping contact details updated - Overseeing forward orders, call offs and projects for your customers - Monitoring customer's orders, deliveries, overseeing service levels, building rapport, making courtesy calls and resolving any issues for key accounts - Working with other departments to ensure excellent efficient service from initial enquiry to despatch and after care service - Entry of all debit notes, both emailed and posted, on to our in-house system - Monitoring Returns email inbox and ensuring all queries are dealt with promptly - Running credits from our in-house system and Sage - Scanning debits and corresponding paperwork on to our archive system - Deal with all incoming debit queries (via telephone and email) both internal and external - Liaising with carriers and Quality department in organising collection of faulty goods - Liaising with External Sales team on stock cleanse debits and compensating orders - Liaise with External Sales team to resolve aged debit queries - Investigating price queries with Customer Service, and the Commercial team - Co-ordination of faulty returns and liaising with Quality departments on fault testing - Dealing with POD requests from carriers - Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution - Regularly chase all outstanding returns/queries by phone and email - Produce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve - Scanning and validating documents on to our archive system - Cover for the Bespoke Product Team in the creation and completion of works orders to rework a product - Any other ad-hoc office administrator/customer service duties as and when required to support the wider team