Role: Service Owner
Contract Length: 12 months
Location: National up to 3 days a week (London, Manchester, Birmingham, Leeds)
Key Responsibilities
* Deliver high-quality digital services aligned with Digital by Default Service Standards
* Define and communicate a clear service vision and roadmap
* Balance user needs, business priorities, and technical risks
* Collaborate with multidisciplinary teams across product, design, engineering, and operations
* Engage with senior stakeholders and leadership, representing the service area
* Drive adoption of digital culture and best practices
* Own and manage legacy systems, including modernisation strategies
* Ensure services are efficient, scalable, and user-focused
* Lead, mentor, and develop high-performing digital teams
Skills & Experience Required:
Core Competencies
* Strong user focus and understanding of service design principles
* Proven strategic ownership of digital services
* Experience working in Agile environments (Scrum/Kanban)
* Knowledge of service lifecycle management
* Solid operational management capabilities
* Ability to take ownership of complex problems and deliver solutions
Leadership & Delivery
* Experience leading multidisciplinary digital teams
* Excellent stakeholder management, including senior leadership
* Ability to influence decision-making at organisational level
Technical & Domain Understanding
* Exposure to legacy system transformation
* Understanding of cloud-based and data-driven delivery models
* Experience in public sector/government/regulated environments (preferred)