Front Office Supervisor
At Hilton Birmingham Metropole you’ll supervise daily front office operations, spreading light and warmth by delivering memorable guest experiences.
Location and Overview
The Hilton Birmingham Metropole is a 790‑bedroom hotel in Birmingham’s NEC area, close to Birmingham International train station. With 3 food & beverage outlets and over 30 meeting spaces, this hotel is a hive of activity.
Responsibilities
* Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check‑ins, check‑outs, and guest service delivery.
* Lead day‑to‑day team operations: Create team schedules, assign tasks, lead pre‑shift meetings, and provide training, guidance, and in‑the‑moment feedback.
* Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
* Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
* Manage special projects: Lead department initiatives or ad‑hoc assignments.
Qualifications
We look for a passion for spreading the light and warmth of hospitality, acting with integrity, inspiring through leadership, and driving teamwork. Candidates should be flexible with shift patterns, including evening and weekend shifts.
Benefits
* Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through our Go Hilton travel program.
* Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
* Paid parental leave – We offer paid leave for eligible Team Members, including partners and adoptive parents.
* Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
* Crisis concierge – In times of loss, our Crisis Concierge offers a single compassionate point of contact for practical support and emotional care.
* Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members care for themselves, their team, and loved ones. Eligible Team Members receive free counseling and support through our best‑in‑class Employee Assistance Program (EAP).
* Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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