Vertu BMW Motorad Shipley
We are recruiting an Aftersales Manager to join our outstanding team at our Vertu BMW Motorad Shipley. If you would like the opportunity to become part of one of the UK's largest Motor Retailers, then this could be the role for you!
We offer a basic salary between £35,000 and £40,000 plus bonus and a range of company benefits.
Duties
* Monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
* Ensure accurate collection and recording of customer data in line with Group standards.
* Ensure that the manufacturer’s standards are adhered to at all times.
* Maintain a safe working environment at all times.
* Monitor colleague performance.
* Train and coach colleagues to support their success.
* Implement and maintain effective processes to achieve high customer satisfaction levels, exceeding the manufacturer’s national average.
You should demonstrate a successful track record in this role, ideally with franchise experience in the motor industry. You must be able to generate impressive results by increasing performance, profitability, and operational efficiency. Strong leadership and people management skills are essential, as your primary focus will be to lead your team to meet their objectives. You will be expected to drive the business forward, maximize customer satisfaction, and motivate your team. You should share our company values and possess strong leadership, communication, and organizational skills.
Benefits
We are proud to invest more in our colleagues' personal development than any other motor retailer. Successful applicants can look forward to ongoing training opportunities, career progression, and a range of benefits, including:
* 25 days holiday, increasing with length of service, plus bank holidays
* Access to our online rewards platform offering cashback and discounts at multiple retailers
* Preferential service rates
* Colleague purchase scheme
* Share incentive scheme
* Pension
* Enhanced maternity and paternity leave
Apply today to be considered for this role! If successful, employment checks will be conducted, including verification of recent employment, address, credit history, and potentially criminal record and driving license checks.
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