Overview
Responsible to: Visitor Experience Manager
Salary: Starting at £26,000 pa
Hours of Work: 37.5 hours a week, flexible between office admin time and event requirements. Will include a mixture of early starts and late evenings between weekdays and weekends.
About the Tall Ship
The Tall Ship is one of the city’s busiest, most vibrant visitor attractions located in the heart of Glasgow at the Riverside Museum and River Clyde. Of the many hundreds of ships built in Glasgow’s shipyards, Glenlee is one of only four Clyde-built tall ships still afloat in the world today. We are an independent museum and venue committed to the preservation and interpretation of Glenlee and increasing awareness of Glasgow’s maritime history for the benefit of local people and visitors to Glasgow, and host to many beautiful weddings, corporate days and dinners as well as private and in-house events.
Regional Thistle Award Winners: Best Visitor Attraction, West of Scotland 2025
Job Summary
The successful individual will be responsible for all things ‘Events’ within the Visitor Experience Department on board the Tall Ship. You will be responsible for every aspect of an event, from transforming enquiries to confirmed bookings, outsourcing and bringing in business, arranging our own in-house events and evaluating their success afterwards.
Key Tasks
* Provide a warm welcoming first contact with clients and manage the communication throughout the planning process until delivery.
* Manage the diary to ensure smooth turnover times and no conflicts taking place between events, ship activities, ship maintenance and the visitor attraction.
* Provide professional walkarounds of the ship to ascertain the client’s requirements while demonstrating knowledge of the ship in a positive and enthusiastic manner.
* Build and maintain strong client relationships to ensure their trust throughout the planning stages and delivery.
* Ensure all clients are provided with T&C’s and risk assessments prior to their event.
* Liaise with the finance department regarding all event invoices and payments.
* Ensure all events follow current licensing laws.
* Create and circulate event running orders to the front of house team and crew in advance for each event.
* Maintain relationships with external catering companies and vendors, and ensure all relevant documentation is up to date and on site for each event on board.
* Develop and implement an annual event plan to increase revenue.
* Work within the Events Department budget and report and manage KPIs.
* Support the Tall Ship social media accounts to promote in-house events.
* Keep all procedures and trackers up to date throughout event planning stages.
* Produce and present reports to the board of directors and at team meetings.
* Supervise the team throughout the event and run the in-house events.
* Be an ambassador for Glenlee and the company values in an internal and external setting.
Key Skills
* Be able to use own initiative.
* Have an in-depth understanding of event management procedures.
* Have a thorough understanding of standard office software.
* Have good communication skills.
* Have experience with social media content.
* Be a team player.
* Can work well under pressure.
Qualifications
* Hold a Personal License (preferred but not essential)
* Have an HND in Events Management or similar OR minimum 2 years experience in a relevant role within the Events/Hospitality/Tourism industry
To apply
Send your CV and cover letter to lauren.macrae@thetallship.com
J-18808-Ljbffr