Operational Services Co-Ordinator Location: Rochdale Salary: £25,141 Marston Holdings is looking for an enthusiastic and well-organised Operational Services Co-Ordinator to join our busy Operational Services team. This role is ideal for someone who thrives in a structured, fast-paced environment and takes pride in delivering accurate, high-quality administrative support. As an Operational Services Co-Ordinator, you will play a key part in the smooth running of our operations. You’ll be responsible for managing day-to-day administrative tasks, handling inbound and outbound calls, and ensuring cases are progressed efficiently and professionally. You will work closely with clients, enforcement agents, and internal teams to resolve queries, update case management systems, and maintain clear, effective communication throughout the process. Key Responsibilities: Managing electronic case updates and maintaining accurate records Responding to enquiries from enforcement agents and clients in a timely and professional manner Coordinating the removal of goods and liaising with key partners Carrying out audits and providing performance reports to management Working towards individual and team targets while adhering to procedures and controls About You: Strong administrative and organisational skills Excellent attention to detail and effective time management Clear, professional communication skills A proactive team player with the ability to work independently Previous experience is desirable but not essential — full training will be provided What We Offer: Hybrid working Healthcare Cash Plan A wide range of staff benefits to suit your lifestyle, including retail, travel, and wellbeing discounts Life insurance 24 days annual leave plus bank holidays Cycle to Work scheme Bronze apprenticeship and upskilling programme Enhanced maternity and paternity packages (subject to eligibility) Pension contributions 37.5 hours per week, with set shifts between 6am–6pm, including occasional Saturdays A clear progression pathway with opportunities to increase your earnings Marston Holdings Limited is a parent company made up of eight specialist brands operating across key areas of our business. We are the UK’s largest judicial services provider and pioneers in clean air technology, delivering market-leading, technology-enabled solutions to local and central government, utilities, and the private sector. All new starters will be subject to Disclosure and Barring Service (DBS) clearance. Employees are also expected to notify the company of any changes to personal circumstances. We are proud to be an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. INDHP