Neighbourhood Officer
* Temporary Contract (1 month initially but likely to be extended)
* Salary: £36,255 per annum / £18.84 per hour plus holiday pay
* Location: Hybrid / Norwich City Centre
* Hours: 37 hours per week (Monday to Thursday – 9am – 5.30pm, Friday 9am – 5pm)
* Hybrid: around 3 days at home and 2 days in office
We are seeking a Neighbourhood Officer to join our team on a temporary basis to cover a period of sickness. This role is essential in delivering key housing services, including allocations and lettings, tenancy management, and managing anti-social behaviour within the community.
Day-to-day of the role:
* Responsible for the delivery of tenancy and estate management services, including the allocation and letting of empty homes and management of mutual exchanges.
* Address anti-social behaviour in line with association policies and procedures, collaborating with community and statutory/non-statutory agencies.
* Participate in County Court hearings for injunction and possession as required.
* Work closely with the Tenancy Support Team to ensure tenancy sustainment and improve life opportunities for tenants.
* Collaborate with the Income Recovery Team to maximise the association's income and undertake visits to tenants in arrears as part of the income recovery process.
* Provide tenants and prospective tenants with advice and assistance on basic welfare benefits to maximise household income.
* Lead on resident consultations and work with various agencies to develop good neighbourhood relations.
* Ensure compliance with Safeguarding of Adults & Children legislation, taking appropriate legal action against tenancies to safeguard other tenants and the public.
Required Skills & Qualifications:
* Experience in tenancy agreements, contract and housing legislation.
* Driving licence and access to a car
* Understanding of the roles of landlord and tenant.
* Knowledge of welfare benefits relevant to tenants in social housing.
* Proven experience in customer service, both face-to-face and over the phone.
* Experience in multi-agency/partnership working.
* Desirable: CIH approved housing qualification or working towards one.
* Must have a driving licence and use of own vehicle with business use on insurance policy. Mileage will be reimbursed.
* Enhanced DBS required prior to commencing.
Please apply online or contact Maxine or Andrea at Reed Norwich office