Join to apply for the Maintenance and Performance Manager role at Royal Holloway, University of London
Applications
Applications are invited for the post of Maintenance and Performance Manager in the Estates Department.
Job Details
Location: Egham, Surrey
Salary: £49,979 to £59,125 per annum – including London Allowance
Post Type: Full Time
Hours per Week: 35
Weeks per Year: 52
Closing Date: 23.59 GMT, Wednesday 21 January 2026
Reference: 0925-229-R2
Right to work
Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Key Responsibilities
The post holder will assist the Head of Maintenance Services in the continued development of the University’s Campus Maintenance Services Team including advising on MEP and building related issues through the management oversight of the DLT and external contractors; setting and reviewing the service KPIs, SLAs and producing dashboards of our service delivery to align with the objectives of our RH2030s strategy, ensuring that all policy, procedures and systems of work are legally compliant, current, appropriately consulted and communicated, and relevant.
The post holder will be responsible for driving constant service improvement by setting the standard and managing the quality, performance and delivery of both the reactive and planned activity of the in‑house Maintenance team and outsourced contractors.
The post holder will also be responsible for and the main point of contact for ensuring best practice, Healthy and Safety policies are always adhered to and can further develop the operational team including the associated processes and procedures.
The post holder will liaise with the operation of the Service Desk to ensure correct and timely allocations of tasks are carried out and that communications are maintained between the Maintenance Department and our internal customers.
The post holder will be responsible for delivering a professional, customer and partnership-focused Campus Maintenance Team that is valued, well‑consulted, and effectively communicated. They will ensure the team operates in a coordinated manner for the benefit of the wider University community and will report on its effectiveness against agreed KPIs, SLAs, and dashboards.
Participation in the Duty Manager Rota for dealing with out of normal hours emergencies is an essential part of this role.
The post holder should have a full working knowledge and experience in the implementation and development of EDI initiatives and policies.
Benefits
* Generous annual leave entitlement
* Training and Development opportunities
* Pension Scheme with generous employer contribution
* Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
* Free parking
EEO Statement
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
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