Overview
We are thrilled to be opening our brand-new Dishoom in Leeds and we're on the lookout for a brilliant GM to lead the team. We are proud to be recognised as one of the best places to work in Hospitality. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have Dishoom Cafes across London, Edinburgh, Manchester, Birmingham and Glasgow. Our Permit Rooms can be found in Brighton, Cambridge and Oxford, with our newest Bar-Cafe opening in Portobello later this Spring! Plus, we have kitchens across London to ensure our guests can enjoy our food at home.
Dishoom is busy; circa 8,000 covers per site per week, with demanding shifts and first-class service execution. You will be joining a culture that values Seva – seeing every team member as valuable and important to ensuring an all-around brilliant experience for our guests. Like any restaurant operation, our Babus (Managers) are imperative to the success of our business, and we empower you to do the right thing even when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.
Responsibilities
* Lead and develop a high-performing general management team in a busy, multi-faceted bar/restaurant environment.
* Maintain an obsessive commitment to quality in all aspects of operations, including guest experience, financial performance, and team development.
* Coach and develop team members, fostering a positive, high-care culture where coaching and growth are natural focuses.
* Ensure all paperwork, health and safety, and other controls are handled with accuracy and attention to detail.
* Manage guest flow and wait times during peak periods in a demanding, high-volume setting while maintaining service standards.
* Collaborate with senior leadership to support community initiatives and company-wide commitments (e.g., Meal for a Meal, charity partnerships).
What to Expect / Benefits
* Competitive salary; paid monthly.
* Full-time role across 5 days, Monday–Sunday availability required; weekly rotating rota provided at least 6 days in advance.
* Access to award-winning training programs and development; 211 Dishoom-walles promoted last year.
* Flexible dress policy (smart/casual; trainers acceptable).
* Annual leave: standard days plus additional days for events such as children’s first day at school; sites closed Christmas Day and Boxing Day.
* Well-being support: private healthcare for you and your family, enhanced family leave and pay, mental and physical health resources, confidential helpline, on-demand GP, counselling, life coaching, and wellness programs.
Qualifications / Experience
* Senior General Manager/Senior Training Support Manager/Openings General Manager experience in a high-volume, multi-faceted bar/restaurant environment.
* Demonstrated leadership with a people-centric approach, and a commitment to coaching and developing others.
* Strong attention to detail and a proven ability to manage paperwork, health and safety, and controls with meticulous care.
* Dedicated to delivering exceptional guest experiences and maintaining team happiness, with a track record of raising standards through feedback and continuous improvement.
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