Credit Controller
Finance - Wantage, Oxfordshire (Hybrid)
We are a value-added distributor acting as a supply chain partner to many well-established vendors and brands. The products and services we sell are always in high demand. We are a privately owned, award-winning business that has become a recognised leader in its industry – and much like the industry itself, our company has been in continual rapid growth since its inception in 2005.
Position Summary:
Our Credit Controller plays a key role in managing customer credit limits and debt collection. Working alongside one other team member within a larger finance team, you will ensure that appropriate credit limits and payment terms are set to balance sales opportunities with financial risk. You will be responsible for chasing overdue debt and ensuring that all debt-related correspondence is clearly communicated and visible to stakeholders. In addition, you will play an important role in fraud awareness by monitoring customer activity, identifying potential risks, and helping to protect the business against fraudulent transactions.
Principal Duties:
Ensure our customers are aware of their account balances
Contact customers who have overdue balances
Setup new customers, checking their validity and issue credit limits and terms
Liaise with our Credit insurance provider on credit limit requests
Liaise with the sales team in relation to upcoming orders
Liaising with the OS team to ensure a smooth & timely despatch of orders
Negotiate payment plans where necessary
Ensure our Debtor related systems are synchronised (i.e. NS, AIG and RBS Discounting)
Instigate legal proceedings if customers do not pay their debts on time (including liaising with Solicitors and Bailiffs)
Maintaining accurate customer records
Deal with queries from Customers & Account Managers
Release orders on Finance Hold
Daily invoicing
Carry out annual credit review
Updating our CRM with Customer payments
Proactively manage the customer credit requirements
Knowledge & Skill Requirements:
Excellent customer service
Analytical skills and thorough attention to detail
The ability to listen and negotiate with customers
Excellent verbal communication
Persistence and determination
Familiarity with data entry software
Ability to work well in a team
Sound decision making
Excellent written and verbal communication skills
Strong attention to detail
The ability to work under pressure and to deadlines
If you join us we want you to feel valued which is why we offer a very competitive benefits package