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Client:
Hastings Direct
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
72accf8c848c
Job Views:
4
Posted:
23.05.2025
Expiry Date:
07.07.2025
Job Description:
Welcome to Hastings Direct – From our Group HR Director Pam Angel
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made significant investments in data and technology, fostering our 4Cs culture. We’re proud of our journey and believe our continued success depends on talented colleagues like you.
We insure over three million customers and see even greater opportunities. If you’re reading this, we invite you to learn more about #lifeatHD. We hope you find it appealing and consider joining us to share in our exciting future.
We understand some may hesitate to apply unless they meet every requirement. If you’re excited about the role and believe you have some of the qualities we seek, even if not all, we encourage you to apply.
Responsibilities include:
* Ensuring your team achieves quality and customer outcome goals.
* Embedding coaching and performance management to keep teams engaged and motivated in a positive environment.
* Satisfying customers in every interaction.
* Meeting operational goals, including adherence to telephony and Claims KPIs.
* Conducting audits and providing feedback.
* Collaborating across teams to improve processes and maintain market leadership.
Desired Skills:
* Strong leadership, coaching, and team management skills, preferably within Insurance or Sales.
* Proven ability to build engagement and deliver excellent customer and colleague outcomes.
* Excellent interpersonal and communication skills for stakeholder collaboration.
What We Offer:
Join us and experience our unique 4Cs approach—focusing on colleagues, customers, company, and community. We support your growth with training, recognition, and opportunities to contribute ideas.
Rewards include:
* Competitive salary with annual reviews.
* Flexible and hybrid working arrangements.
* Performance-based bonus scheme.
* Health and wellbeing benefits, including healthcare cash plans.
* Financial benefits like life assurance, income protection, pension contributions, and discounts.
* Mental health support programs.
* Additional benefits such as paid leave options, private healthcare, dental plans, discounts, social events, and more.
Our 4Cs principles emphasize creating a supportive culture and providing the right tools for success, ensuring positive outcomes for customers and sustainable growth.
We are an equal opportunities employer, committed to fairness and diversity. Our hiring process includes thorough background checks, including credit and criminal record checks.
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