The SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.
What You’ll Do
* Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
* Conduct investigations using advanced tools and techniques to identify root causes of issues.
* Perform detailed incident triage, analysis, and support for escalated events.
* Support non-emergency calls into MDR Support Operations in real-time with customers.
* Act as a key technical escalation point for Support Analysts handling advanced issues.
* Provide expert analysis and recommendations on escalated cases.
* Collaborate with Frontline MDR analysts during surges in alert activity.
* Perform peer reviews on incident reports and customer documentation.
* Recommend process improvements or training areas based on observations.
What You’ll Bring
* Experience in SOC, MDR, or equivalent cybersecurity role.
* Proven experience handling escalations and complex investigations.
* CompTIA CYSA+ or equivalent DoD 8570 / 8140 IAT Level II certification.
* Advanced knowledge of SOC operations, incident support, and analysis techniques.
* Excellent communication skills for both technical and non-technical audiences.
* High proficiency with SIEM, IDS/IPS, EDR, and related tools.
* Analytical and detail-oriented with a passion for solving problems.
* Strong mentor and team player.
* Calm and dependable under high-pressure situations.
* Ethical, professional, and dedicated to customer security and support.
Purple Perks
* Medical, dental and vision coverage
* Generous PTO and observed holidays
* 2 Paid Volunteer Days per year
* Employee Stock Purchase Program
* Fundraising opportunities as part of our giving program
* N-ablite Learning – custom learning experience as part of our investment in you
* The Way We Work – our hybrid working model based on trust and flexibility
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