Bureau / Legacy Manager Location: City of London (4 days per week on-site) Employer: Global Insurance Broker About the Role We are seeking an experienced Bureau / Legacy Manager to join our London operations within a leading global insurance brokerage. This is a key leadership position overseeing bureau and non-bureau processes, driving operational effectiveness, and supporting legacy remediation across the business. Key Responsibilities * Lead the end-to-end management of both Bureau and Non-Bureau processes. * Oversee IMR, Lloyd’s Account Enquiry, and associated insurer-side workflows. * Take ownership of legacy issues, implementing practical solutions and long-term process improvements. * Manage and develop a high-performing team, including workload planning, prioritisation, and performance oversight. * Deliver against operational and project targets with a strong focus on accuracy, timeliness, and quality. * Present confidently at Steering Committees and Board meetings, providing clear project updates, data-driven insights, and progress reporting. * Collaborate with internal and external stakeholders to ensure smooth market interaction and delivery of agreed objectives. About You * Strong understanding of insurer-side processes with hands-on experience in Bureau and Non-Bureau operations. Minimum 5 years insurance experience ...