Job Summary
Nottingham Playhouse is seeking a strategic and commercially driven Head of Ticketing to lead ticketing strategy, maximise income and deliver outstanding audience experiences at one of the UK’s leading producing theatres.
Job Description
The Head of Ticketing will provide strategic leadership for the organisation’s ticketing function, ensuring activity maximises revenue, supports audience growth and delivers excellent customer experience. Working closely with the Director of Marketing and Communications, the role oversees pricing strategy, sales performance, CRM and ticketing systems, and audience insight. You will lead and develop the Box Office team, champion high customer service standards, and use data and sales insight to inform marketing, programming and commercial decision‑making. The role also acts as the organisation’s senior authority on ticketing systems, data governance and sales performance, ensuring strong compliance with data protection and GDPR requirements.
Job Requirements
Lead and deliver the theatre’s ticketing strategy to maximise income and audience growth. Set pricing, discounting and yield approaches aligned to financial and access objectives. Oversee CRM and ticketing systems, including event builds, sales performance and reporting. Collaborate with Marketing, Programming and Finance to forecast income and respond to trends. Lead and develop the Box Office team to deliver outstanding customer service. Use sales and audience insight to inform decision‑making and campaigns. Act as senior escalation point for ticketing issues, ensure clear policies and processes, and drive continuous improvement across systems, service and ways of working.
Job Responsibilities
Significant experience in ticketing, box office, sales or audience development in a cultural or customer‑facing environment. Strong commercial and analytical skills with a track record of driving income. Experience using CRM and ticketing systems and interpreting audience data. Proven ability to lead, motivate and develop teams. Excellent communication and stakeholder management skills. Ability to balance income generation with access and audience development goals. Knowledge of customer service best practice and data protection principles, including GDPR. Highly organised, collaborative and proactive, with the ability to manage competing priorities in a fast‑paced environment.
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