Company Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award‑winning employer reflecting how our employees are at the very heart of what we do:
* UK & Ireland's premier AWS, Microsoft & Oracle partner
* 3300+ strong, €350/£300m revenue business
* 10+ years as a Great Place to Work in Ireland & UK
* Best Workplace for Women in the UK & Ireland by GPTW
* Best Workplace for Wellbeing in the UK by GPTW
We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you.
Job Description
We are looking to recruit an adaptable Service Designer who can work effectively in multidisciplinary, agile teams to deliver excellent results across GDS projects for Version 1’s customers in the public sector. Service Designers at Version 1 work across the full service lifecycle, from discovery through to live. You’ll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence‑based decisions.
You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.
You will work on a range of high‑profile digital transformation projects, which could be in a range of sectors including education, training, social care or the criminal justice system.
Qualifications
* Have experience working to the GOV.UK Service Standard or within the public sector
* Can simplify complexity—cutting through noise to make services usable, scalable and understandable for teams and users
* Are comfortable working in ambiguity and helping teams find direction
* Can plan and lead workshops and navigate, manage and influence diverse stakeholders
* Understand and design for accessibility and inclusion across channels and touchpoints
* Can define the service vision and unite a team around it
* Feel confident pitching the value of service design to colleagues, clients and stakeholders—including those unfamiliar with it
* Have excellent communication skills, able to adapt information to different audiences and mediums
* Can build a strong evidence base to support design decisions—and clearly explain or defend those decisions when challenged
* Can interpret performance data to make design decisions and inform success metrics to effectively valuate success and impact
* Think beyond the immediate problem to design services that are sustainable, strategic and future‑proof
* Visualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams (to name a few) and adapt the output to the audience learning preferences
* Are skilled at navigating difficult conversations, helping teams find common ground, and knowing when to elevate issues constructively
* Work with clients, not just for them—co‑creating solutions as one team, and building trusted, respectful partnerships
* Have experience working in agile, multidisciplinary teams
* Are confident with tools like Miro and Lucid with basic level of Figma
* Understand and can effectively use design‑thinking, systems thinking and co‑design techniques to help guide teams and make decisions
Must Have
* Public sector and GDS experience
* Experience working to the GOV.UK Service Standard
* Experience as a Product Owner/Product Manager with a software product vendor
Why Version 1?
* Share in our success with our Quarterly Performance‑Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
* Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
* Flexible/remote working; Version 1 is tremendously understanding of life events and people’s individual circumstances and offers flexibility to help achieve a healthy work‑life balance
* Financial Wellbeing initiatives including Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
* Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
* Educational assistance, incentivised certifications and accreditations, including AWS, Microsoft, Oracle and Red Hat
* Reward schemes including Version 1’s Annual Excellence Awards & ‘Call‑Out’ platform
* Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes
And many more exciting benefits… drop us a note to find out more.
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