Member Services & Support Officer A well-established, not-for-profit financial co-operative in North London is seeking a Member Services & Support Officer to join its friendly and supportive team. This organisation provides ethical savings and affordable lending options, helping members build financial resilience and offering a genuine alternative to high-interest borrowing. Operating within a competitive financial services environment, the organisation continues to grow its membership base while offering strong opportunities for career development. Role Details Location: North London (near Archway) Hours: 38 hours per week Contract: Permanent (3-month probation) Salary: £31,449 per annum (£15.92 per hour) staff bonus scheme up to 6% employer pension contribution Reporting to: Deputy Manager (Operations) The Role The successful candidate will support the growth of active membership while ensuring administrative tasks are completed accurately, efficiently and on time. Key Responsibilities * Promote membership and encourage uptake of savings and loan products * Deliver a welcoming and positive experience for all members * Handle enquiries via telephone, email, post, website and mobile app * Accurately input and maintain data across multiple IT systems * Support the smooth day-to-day running of member services Person Specification Essential experience * Administrative or clerical experience * Customer service experience * Confident using a range of IT systems Key skills and competencies * Friendly, professional manner and strong first impression * High attention to detail and ability to follow procedures * Strong written and verbal communication skills in English * Ability to work effectively as part of a team Desirable * Good organisational and time-management skills * Understanding of the credit union or not-for-profit financial sector * Commitment to ethical financial services and community values Additional Requirements * Flexible approach to working hours and duties How to Apply To apply, please submit your CV along with a covering letter demonstrating your written and spoken English proficiency and how your experience meets the key responsibilities of the role