Title: Assistant
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Manager
Location:
Cardiff
Hours: 40
hours per
week
Salary:
£32-34,000, plus benefits
As the
UK’s leading private provider of laser eye, premium intraocular
lens and cataract surgery, our expert Surgeons undertake more
procedures collectively than any other national provider. For over
35 years, millions of patients have trusted Optical Express with
their eye care. We are focused on delivering exceptional patient
care, outstanding clinical outcomes and continued investment in our
people and technology.
The Optical Express team
work together, collectively and consistently striving for
excellence. We support each other, respect each other and are
committed to a culture of care, trust and integrity. The culture
extends to our local communities, through our range of charitable
and environmental projects. We focus on doing what is right for our
patients, our colleagues, our local communities and our
planet.
An exciting opportunity has arisen for an
ambitious Assistant Manager to join the leadership team in our
Cardiff clinic. This role would be well suited to someone with
existing high end retail or healthcare experience, or a current
high performing individual with a background in optical sales who
is looking to take the next step in their career. It will provide
the successful candidate with the opportunity to develop their
skills across a broad remit and
disciplines.
You will be
responsible for setting and maintaining world class standards
throughout the
clinic.
The main
aspects of the role
–
* Leading a team of
outstanding Patient Advisors to deliver the best possible outcomes
for our patients
* Ensuring that all colleagues
have the right support in place to excel and develop their
skills
* Effectively manage the clinic workload,
and ensuring diaries are managed in
advance
* Deputise for Clinic
Manager
* Managing the workload for dual brands
operating in the
clinic
The successful
candidate will have experience of
–
* Leading a diverse
team, preferably within a retail or clinical
setting
* Hands-on and customer-centric
approach
* Delivery against recognised industry
standards
* Developing a multi-disciplinary team
to meet the levels of service and activity
expectations
* Leadership with incidents,
safeguarding, referrals and
complaints
* Monitoring SLA’s and escalation as
required
* Managing the performance of the team
to deliver the highest calibre of clinical and customer service at
all times
* Maintaining relationships with the
senior leadership team
* Confidence and integrity
to operate with the utmost discretion
* Excellent
communication and presentation skill
* Knowledge
of Optical or Aesthetics would be
beneficial.
What’s in
it for you?
* Competitive
salary with excellent bonus potential
* Free
Laser Eye and Intraocular Lens
Surgery
* Discounts on prescription eyewear and
sunglasses
* Generous Optical Express family
& friends discount
* Modern working
environment
* On-going training and development
opportunities
* Workplace Pension
Scheme
Please apply now by uploading
your CV.
This is a fantastic opportunity to join
a global organisation where you will have the opportunity to grow
and develop within a professional working
environment. xsngvjr
Optical Express is an equal
opportunities employer.