Customer and Commercial Insights Analyst plays a critical role in enabling customer‑led and commercial decision‑making at COS. You will proactively generate insights, translate complex data into clear narratives, and deliver actionable recommendations to senior leaders.
This is a high‑impact role for a commercially focused analyst who combines strong storytelling with advanced analytics, supporting short‑term trading decisions and long‑term strategic planning.
What you will do:
Insight & Stakeholder Leadership
* Proactively identify customer and commercial trends, risks, and opportunities.
* Present concise, insight‑driven recommendations to senior leadership.
* Translate complex analysis into clear stories and visualisations.
Customer & Commercial Analytics
* Deliver forward‑looking analysis using transactional data, CRM, digital analytics, and customer research.
* Build and maintain dashboards tracking core customer and commercial KPIs.
* Identify emerging customer patterns early and inform timely commercial action.
Planning, KPIs & Advanced Analytics
* Define, track, and evaluate customer‑centric KPIs and performance.
* Support forecasting and planning across acquisition, retention, and growth.
* Develop predictive models (e.g. churn, lifetime value, propensity) to enable proactive decision‑making.
* Act as a strategic analytics partner to global and regional teams.
* Champion data‑informed decision‑making across COS and wider stakeholders.
* Contribute to knowledge sharing and analytical capability within the Commercial team
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