Howden Milton Keynes, England, United Kingdom
IBA - Credit Controller
Howden Milton Keynes, England, United Kingdom
3 days ago Be among the first 25 applicants
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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.
We're moving from strength to strength, expanding our global reach and growing both organically and through strategic, high-quality mergers and acquisitions. By bringing together diverse expertise and perspectives, we're enhancing our unique culture and values, whilst continuing to expand our capability to innovate, and deliver exceptional solutions for our clients.
The Role
As our IBA Account Handler, you will join an established and highly supportive team, responsible for clearing outstanding balances and resolving queries on assigned accounts or activities. This role supports the achievement of Key Performance Indicator targets, ensures accurate record-keeping, and contributes to the overall success of the business by working within established controls and procedures. It’s an ideal opportunity for someone looking to deepen their experience in accounts.
Contract & Working Arrangement
This is a 12-month contract position. The role is hybrid, requiring at least 2 days per week in our Milton Keynes office.
What You’ll Be Doing
* Reconcile receipt of funds within agreed timeframes and identify/query any unallocated cash items.
* Assist with account reconciliations to markets and clients as needed.
* Chase all outstanding accounts appropriately.
* Support the review and processing of IBA payment requests.
* Escalate issues for resolution or direction in line with policies and procedures.
* Monitor and collect funded balances.
* Ensure timely and accurate completion of all processes.
* Resolve queries promptly and efficiently, in line with agreed service levels.
* Build positive relationships with Business Divisions, Suppliers, and Markets.
* Liaise with auditors as needed to support annual reporting.
Who We’re Looking For
* Proficiency in Microsoft Outlook, Word, and Excel (intermediate level).
* Strong interpersonal and communication skills (verbal and written).
* Excellent organizational skills with the ability to self-manage and show initiative.
* Familiarity with insurance broking platforms such as Acturis is helpful but not essential.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other in the small everyday moments and the bigger challenges
* We are determined to make a positive difference at work and beyond
Diversity and Inclusion
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other, in the small everyday moments and the bigger challenges
* We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Accounting/Auditing
* Industries
Insurance
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