Overview
Join to apply for the Audiovisual (AV) Technician role at Intercom.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and, with the Intercom Customer Service Suite, provide AI-enhanced support for higher-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the opportunity?
We’re looking for a proactive, self-starting AV Technician to lead and own all aspects of AV support for our London office. This role partners with senior leadership and key stakeholders to deliver a seamless, high-quality experience across meeting rooms, digital signage, and in-office AV events. As part of our IT Operations team, you will build, shape and continuously improve AV services and processes to support a dynamic environment. This is an opportunity to develop and evolve the London AV service offering, working independently to drive improvements.
Responsibilities
* Independently own and manage all AV operations in the London office, including meeting room support, digital signage and AV event production.
* Act as the primary AV partner for senior leadership and key stakeholders, providing personable, high-touch support with excellent communication and interpersonal skills.
* Lead and run in-office AV events from start to finish, including technical setup, live mixing, troubleshooting and post-event reporting.
* Thrive in high-pressure, live event scenarios, providing quick, calm resolutions when challenges arise.
* Build strong, collaborative relationships with cross-functional teams to ensure AV services align with business needs.
* Proactively identify issues, service gaps and opportunities for improvement while taking ownership of delivering meaningful solutions.
* Continuously develop, document and refine AV processes and support models to enhance the user experience and service quality.
* Stay ahead of emerging technologies and AV trends, bringing forward new ideas and innovative solutions.
Qualifications / Skills
* Proven ability to work independently and lead AV services autonomously, with ownership and initiative.
* Outstanding interpersonal and communication skills, with a focus on executive-facing support.
* Demonstrated experience running and managing live events, including hands-on technical leadership, setup and execution.
* Strong ability to anticipate problems and proactively improve services without waiting for direction.
* Comfortable managing multiple priorities in a fast-paced, high-pressure environment.
* Technically proficient and highly adaptable, with experience in:
* Strong troubleshooting and problem-solving skills across AV hardware and software.
* Eager to learn and adopt new technologies beyond the core AV stack to future-proof AV services.
* Collaborative and service-oriented mindset, passionate about delivering exceptional user experiences.
Bonus skills & attributes
* Crestron/ Q-SYS control system programming.
* Cloud-heavy, hybrid AV production environments
* Proficiency in Windows and Mac operating systems and ability to troubleshoot both
* Experience supporting AV office buildouts.
* Relevant AV certifications (CTS)
Location
This is a primarily in-office role based in London (Minimum 4 days per week). Regular onsite presence is essential due to the hands-on nature of the work and live event responsibilities. You will report to the AV Production Manager and collaborate with a globally distributed AV team across Intercom’s offices. Occasional inter-office travel and some out-of-hours support may be required.
Benefits
* Competitive salary and equity in a fast-growing start-up
* Lunch provided on weekdays, with a fully stocked kitchen
* Regular compensation reviews and recognition for great work
* Pension scheme with up to 4% matching
* Comprehensive health and dental insurance for you and dependents
* Flexible paid time off policy
* Paid parental leave (maternity and paternity)
* Cycle-to-Work Scheme with secure bike storage
* MacBooks are standard; equipment can be provided to suit the role
Policies
Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week. We maintain a respectful, inclusive culture and support individual expression on personal time and platforms. Intercom is an equal opportunity employer and does not discriminate on any legally protected basis.
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