The Transport Senior Administrator will support the Network Management & Enforcement team, Engineers and Project Managers including the team manager with project delivery. Provide a reliable support service through a variety of formats including telephone, in person, MS Teams, email. Work proactively to facilitate support to the full range of services and activities. Develop customer relationships (internal and external) to support and maintain a high standard of service delivery. Deliver support to colleagues, third parties and service users within the operating principles for Transport.
Work within a team of Transport staff dealing with legislation, project delivery and attention to detail, progressing requests to wider council services where required in sourcing additional information and detail. Handle sensitive and personal information in line with appropriate policies. Use appropriate systems to process service requests or updates for wider council services. In conjunction with Transport staff promote an integrated and consistent Council-wide approach to Transport services supported by the appropriate governance arrangements, processes and legislation. Work with Transport staff and key stakeholders to support new initiatives and the strategic direction of the Council and ensuring that all Transport services are planned in a consistent manner in accordance with the Council’s strategic objectives. Identify and evaluate the risks associated with customer contact services and take appropriate action to control / mitigate the risks. The Transport Senior Administrator will support the Transport Officer with the day-to-day tasks. The post will make a range of decisions relating to the provision of Transport services. The post will resolve issues relating to service provision and legislative outcomes.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
The post will ensure relevant legislation, regulations, policies, procedures and other relevant conditions are applied appropriately. The post will ensure; all relevant details are accurately collated and recorded, locate information required, and provide clear and comprehensive responses which meet the needs of the service area or project. The post determines the most appropriate method of dealing with colleagues and tasks and ensures that task is dealt with appropriately. The post ensures that work is kept up to date and work is prioritised. The post will have shared responsibility for a number of systems and data. The post ensures that all data, records, and systems are kept up to date, ensuring that all relevant details are accurately collated and recorded.
About Us
THE CITY OF EDINBURGH COUNCIL
About Us:
Are you keen to shape the future of Scotland’s capital city? The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We’re the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you’ll find a role where you can make a difference and grow your career.
Our Culture:
Our Behaviours, respect, integrity, and flexibility guide everything that we do, and we strive to make sure all colleagues feel valued and have a sense of belonging in the workplace. We want to make sure that we bring people into our roles who demonstrate Our Behaviours and are dedicated and committed to our purpose of serving our community. We are focused on delivering excellent customer service to meet citizens needs and make the city a better place.
We recognise the benefits that diverse perspectives, experiences and backgrounds bring to our organisation, and we’re committed to employing a workforce that represents the population of the city we serve. We particularly encourage applicants from under-represented groups including women, LGBT+ people, racially minoritised groups, people with disabilities and people who are neurodivergent.
As part of our commitment to inclusive recruitment, we're delighted to announce that we have extended our guaranteed interview scheme to include all applicants who are or have been care experienced, and who meet the essential criteria for the post. This extends our current arrangements of being a Disability Confident Employer, that guarantee an interview to applicants who meet the criteria for the post and who declare a disability.
Happy to talk flexible working.
Colleague Support and Wellbeing
As outlined in our People Strategy 2024-27, we aim to nurture a healthy workforce where we can all thrive. We offer regular events, initiatives and learning opportunities covering a range of different health and wellbeing topics.
We’re committed to supporting employees to achieve a healthy work life balance. There are several policies in place to support this ranging from flexible work options to career breaks. Our full suite of employment policies can be found here.
We have a range of support options available including access to counselling, a mental health support service, an occupational health service, speak up supporters and a colleague listening service.
Reasonable Adjustments:
We’re committed to providing an inclusive and accessible experience at work for all our colleagues and we’ll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We’re also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.
Job Info
* Job Identification 13702
* Posting Date 03/06/2026, 12:00 AM
* Apply Before 03/13/2026, 11:55 PM
* Degree Level Basic education/training
* Job Schedule Full time
* Locations Waverley Court
* Contract Type Permanent
* Annual Working Duration 52 Weeks
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