Reports to:
Director of Services
Location:
London Heathrow (Hybrid)
Contract Type:
Permanent
Introduction to the role As a Service Contract Manager, your focus is to secure new business from new and existing customers. The role involves supporting customers with their obsolescence challenges through managing Life Cycle Plans, Retrofit, Modification, and Revision work to meet their evolving needs. You will also ensure that the service and support provided by Vanderlande match customer expectations and evolve the contract accordingly.
You will support the Sales Manager in offering innovative Service solutions for new projects.
Role Responsibilities The Parcel Service Contract Manager is a key member of the Vanderlande sales team. Their role is to develop long-term relationships with existing customers and support their Service, Support, Upgrades, and Life Cycle requirements. Additionally, you will collaborate with the sales team on new projects to develop innovative service solutions during the BID phase.
Your responsibilities include:
Working as part of the APS UK Solutions team to ensure smooth department and business operations.
Supporting the internal team and customers by identifying opportunities for continuous improvement.
Collaborating with the Parcel Sales Group Leader and Account Manager to produce an Account Plan for each customer.
Identifying sales leads within each customer account and sharing this information for new projects and upgrade opportunities.
Managing the complete service delivery cycle.
Evaluating customer requirements and ensuring proposed solutions meet these needs.
Working closely with the UK Sales and Commercial Team to negotiate terms and conditions for project opportunities.
Supporting the bid process and managing customer expectations.
Role Qualifications and Skills
Strong team player with excellent rapport-building skills with customers.
Effective stakeholder management skills.
Result-oriented with a hands-on mentality and drive to succeed.
Preferred knowledge of the UK Parcel market and parcel customer operations.
Previous experience in Service Account/Contract Management is a plus.
What we offer
28 days annual leave (excluding public holidays) and Bupa Medical Cover.
YuLife wellbeing membership with access to GP appointments and health promotion activities.
Opportunities for career progression in a challenging work environment.
Cycle to work scheme.
Pension scheme with Aviva.
Recognition platform where points can be exchanged for goods and discounts.
Diversity & Inclusion Vanderlande is an equal opportunity employer. Applications are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We are open to discussing reasonable adjustments to support your application.
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