Company Description
Home Instead is the world's leading provider of non-medical care and companionship services for older people. We have been established in Chester for over 15 years and we are proud of the highly professional care we provide.
Job Description
Purpose
Responsible for managing the needs of clients and supporting the Registered Care Manager.
The Role
* Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
* Carry out client reviews, quality assurance visits, end of service reviews and action accordingly.
* Conduct client and Care Professional introductions.
* Create, update and audit client care plans and assist with digital care planning.
* Carry our regular audits on the client activity logs and Mar Charts then update the Care Plan where appropriate.
* Identifying training needs/follow ups in respect of auditing activity.
* Maintain accurate client and Care Professionals records on Home Instead software and People Planner.
* Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
* Participate in on-call duties as required.
* Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
* Carry out any other duties deemed necessary for the successful operation of the business.
* Any other duties as directed by your line manager.
Essential Criteria
* Level 3 NVQ in Health and Social Care, equivalent or working towards.
* Minimum of 12 months experience in the care sector delivering a wide range of personal care services.
* Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
* Ability to nurture CARE-Professionals to enable them to reach their full potential.
* Knowledge and understanding of legislation and regulations specific to Health and Social Care.
* Good communication skills with the ability to build rapport quickly.
* Must understand the importance of confidentiality working within current legislation.
* Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
* Must have full driving license and means of transport if required within the territory to visit clients.
* Be organised and flexible to meet the needs of the business.
Qualifications
* Level 3 NVQ in Health and Social Care, equivalent or working towards.
* Minimum of 12 months experience in the care sector delivering a wide range of personal care services.
Additional Information
This is a key role working within our care operations team in Chesterl, supporting our outstanding team of Care Professionals and Key Players.
* Hours are Monday to Friday 9am to 5pm, working one weekend in every 4.
This role is subject to a DBS check.