London
A GBP 45,000:A GBP 50,000
The Role
* Oversee daily IT operations across hotel systems (PMS, POS, Wi:Fi, CCTV, door access, payment and booking platforms), ensuring smooth performance and minimal disruption
* Provide responsive, solution focused support to hotel teams while acting as the key link between central IT and on property operations
* Lead IT delivery for hotel refurbishments and new openings, including infrastructure upgrades, system implementations, and hardware deployment
* Collaborate with internal teams and external suppliers to deliver scalable, future ready technology solutions aligned with business needs
* Deliver high level IT support to senior stakeholders and VIP users, ensuring seamless operation of devices, meeting rooms, and communication tools
* Manage infrastructure, security, and compliance across sites, while supporting IT strategy, standardisation, and scalability as the business grows
Experience
* Proven experience in an IT role within the hotel or hospitality sector
* Hands on involvement in hotel refurbishments and new openings
* Experience working in a head office environment supporting multi-site operations
* Strong knowledge of hotel systems (PMS, POS, door access, CCTV, telephony/VoIP)
* Solid understanding of Windows environments, networking, Wi:Fi, Active Directory, and Office 365
* Experience supporting senior executives and VIP stakeholders
* Excellent communication and stakeholder management skills
* Ability to work across multiple locations in a fast paced environment
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