Overview
The SME’s Talent Partner | Fixed Fee Hiring | Director & Founder of Hatched Talent Solutions is recruiting for a Cloud Technician to join an established IT services provider. This is a client-facing, second-line technical role with career progression for an experienced Microsoft Cloud professional.
Role summary: Deliver Microsoft Cloud solutions, support users, and mentor the 1st line support team on more complex issues. You will work from the office and on-site with varied customer environments and contribute to digital transformation projects.
What you’ll be doing
* Delivering Microsoft Cloud solutions (Azure, Microsoft 365, and associated products)
* Providing advanced diagnostics and support for complex technical issues
* Supporting and guiding the 1st line team on escalations
* Liaising directly with customers on-site and remotely to ensure high satisfaction
* Completing system checks in line with remote system support policies
* Assisting with evaluation of new technologies and beta releases
* Offering software application support to customers after training
What we’re looking for
* Minimum of 3 years’ experience in Microsoft Cloud support, delivery, and administration
* Strong skills in Microsoft 365 and Azure administration
* Confident communicator with excellent customer service skills
* Ability to take ownership of projects/issues and see them through to resolution
* Full UK driving licence (essential for on-site work)
* Microsoft certifications (MCP, MCSA, MCSE)
* Knowledge of VoIP systems and support
* Experience with Intune, Defender, and PowerShell
What’s on offer
* A varied role combining office-based, remote, and on-site customer work
* Ongoing training and professional development
* Chance to work with the latest Microsoft technologies
* Career progression within a supportive and growing IT team
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
Location: Port Talbot, Wales, United Kingdom (on-site work may be required). This role may include both office-based and remote elements.
Note: This posting contains a general description of responsibilities and requirements; it is not an exhaustive list of duties. Referrals increase your chances of interviewing.
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