Overview
Beauty Advisor (Floor, Stock, Cash) - 20h Part Time, White City
Location: Westfield White City, London. Type of contract: part time 20h, permanent. At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
As a Beauty Advisor specialising in cosmetics at Sephora, your primary responsibility will be to provide exceptional customer service and expertise in makeup, skincare and fragrance and/or ensure the smooth and efficient operation processes (cash and stock). You will assist customers in selecting products, educate them about current beauty trends, and promote Sephora's brand offerings. Your role will contribute to the overall success of the Sephora store in the UK by ensuring customer satisfaction and driving sales.
Responsibilities
* Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized product recommendations and advice, considering individual skin type, tone, needs, and desired look. Assist customers with product selection and provide detailed information on application techniques.
* Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora. Understand the features and benefits of different makeup, skincare and fragrance brands, including Sephora's private label offerings. Continuously expand knowledge of new beauty launches, ingredients, and industry innovations to provide accurate information.
* Sales and Goals: Proactively engage customers to drive sales and meet store targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program. Actively participate in promotional activities and events to maximize sales opportunities.
* Visual Merchandising: Maintain an organized and visually appealing makeup, skincare and fragrance section. Ensure shelves are stocked with an appropriate quantity of products. Monitor expiration dates and remove expired or damaged items. Participate in product displays and promotions.
* Brand Representation: Embody Sephora brand values and maintain a professional appearance. Uphold store visual merchandising standards, including cleanliness and organization of beauty counters and displays. Promote Sephora's values and offerings as a brand ambassador.
* Team Collaboration: Collaborate with the store team to create a positive and inclusive work environment. Share knowledge and best practices with colleagues. Participate in team meetings, trainings, and workshops.
* Cash Operations: Accurately process customer transactions, adhere to cash procedures, and follow daily cash-in/cash-out procedures. Maintain cleanliness and organization in workspaces like the cash area and gift wrap, ensuring adequate packaging supplies.
* Stock Management: Receive, inspect, and verify incoming shipments. Unpack, label, and tag products accurately. Organize inventory storage areas, perform stock counts, and assist with audits. Monitor stock levels and identify items to reorder.
* Stock Replenishment: Prioritize replenishment tasks with the management team. Ensure stockrooms are stocked to meet demand. Restock products on the sales floor promptly and maintain displays. Monitor expiry dates and rotate stock. Assist with merchandising plans and promotions.
Skills and Qualifications
* Proven experience as a beauty advisor or in a retail/customer experience environment and/or in store operations (cash and stock) is preferred.
* Extensive knowledge of makeup, skincare and fragrance products, techniques, applications, and industry trends.
* Strong interpersonal and communication skills to build rapport with customers.
* Strong organizational skills with attention to detail.
* Ability to lift and carry heavy boxes, stand for extended periods, and perform physical tasks.
* Ability to provide exceptional customer service and personalize recommendations.
* Goal-oriented with a proven track record of meeting or exceeding sales targets.
* Professional appearance with a passion for the beauty industry.
* Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
* Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Note: This job description is a general overview and may be subject to change based on the needs of the Sephora store.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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