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Members' Receptionist
The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU
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About us
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
Key Responsibilities
* Demonstrate confidence, a pleasant personality and good communication skills while welcoming all club members and thier guests
* Check membership cards and charge fees when required
* Adhere to all cash handling procedures, including till reconciliation and cashing up at the end of late shift
* Maintain high personal standards and ensure uniform is always clean and well presented
* Be knowledgeable on current offers, activities & events and promote them to all members and guest
* Book activities for members and take payment where appropriate
* Assist customers enquiring about membership at The Lensbury
* Liaise with other leisure departments regarding activity booking where required. Ensure all printed material is available to members
* Ensure the Reception areas are presented to the highest standard including all notice boards.
* Work flexibly between all Reception areas to ensure adequate staffing is achieved, covering breaks and absence as required
* Carry out additional membership sales responsibilities, assisting the Membership Team
What we are looking for?
* Ability to deal effectively and competently with all guests and members
* Methodical approach to work
* Excellent customer service skills and good telephone manner
* Accurate typing skills and good attention to detail
* Previous experience within a reception or similar role and knowledge of computerised reservation systems
* An interest in Sport and Leisure is desirable
What's in it for you?
* Free meals whilst on duty
* Paid annual leave of 28 days including public holidays (pro-rated for a part-time)
* Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
* EAP for you and your family
* Online benefits portal offering lots of discounts
* Fully funded Apprenticeship opportunities
* Excellent training and development opportunities
* Staff Awards and Social events throughout the year
* Cycle to work scheme
* Free parking
* Refer a Friend programme
* Staff Discounts at The Lensbury and across the L+R portfolio
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The Lensbury Broom Rd, Teddington, Middlesex, TW11 9NU
* Job RefTLH1254
* BranchThe Lensbury
* LocationTeddington
* Salary/Benefits£12699 per annum+ Excellent benefits inc. use of leisure, EAP, discounts and more!
* Contract typePermanent
* HoursPart Time
* Hours per week20
* Date posted12/06/2025
* Closing date26/07/2025
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Administrative
* Industries
Hotels and Motels
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