Job Description
Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3-month contract based in Marlow.
Responsibilities:
* Provide hands-on 1st and 2nd line technical support across a busy manufacturing site.
* Act as the primary on-site escalation point for end-user issues, ensuring quick diagnosis and resolution.
* Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications.
* Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware.
* Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution.
* Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365.
* Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching.
* Assist with local IT projects, hardware refreshes, and small-scale site improvements.
* Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third-party providers where needed.
* Maintain strong communication with on-site users, delivering a high standard of customer service.
* Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant.
Experience:
* Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability.
* Strong working knowledge of:
o Windows 10/11
o Microsoft 365 / Office 365
o Active Directory (password resets, group management)
o Teams
o Basic networking (DNS, DHCP, connectivity)
* Experience supporting users within manufacturing, industrial, or shop-floor environments is advantageous.
* Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements.
* Ability to multitask and manage ticket queues in a fast-paced environment.
* Excellent communication skills with the ability to support non-technical users.
* Strong customer-focused approach and ability to work independently on-site.
Contract
* Initial 3-month contract (with potential extension)
* Inside IR35 via Umbrella
* 4 days per week on-site in Marlow
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