Join to apply for the Technical Enquiry Team Leader - Siniat role at Etex
2 days ago Be among the first 25 applicants
Join to apply for the Technical Enquiry Team Leader - Siniat role at Etex
Get AI-powered advice on this job and more exclusive features.
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Technical Enquiry Team Leader in Bristol!
This is role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings.
What You’ll Do
* Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service.
* Manage the process of handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements.
* Oversee project pack reviews and ensure accurate CAD production to support customer specifications.
* Utilise CRM systems effectively, track team performance, and implement process improvements.
* Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions.
* Measure and report on team activity, manage risks, and ensure continuous improvement in technical service delivery.
What You’ll Bring
* A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same.
* Experience in managing remote customer service or technical support across multiple channels.
* Working knowledge of CAD and the ability to interpret 2D construction drawings.
* Awareness of general construction practices and familiarity with construction products.
* Excellent communication and organisational skills to work effectively across departments and influence improvements.
* An IFE level 3 or the interest in completing and obtaining one.
Why join us?
* We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
* Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
* Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
* We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
* Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Etex by 2x
Get notified about new Lead Technician jobs in Bristol, England, United Kingdom.
Greater Bristol Area, United Kingdom 6 days ago
Bristol, England, United Kingdom 4 weeks ago
Bristol, England, United Kingdom 1 week ago
Technical Consultant (Financial Services)
City Of Bristol, England, United Kingdom 3 weeks ago
Senior Technical Underwriter - Delegated
Bristol, England, United Kingdom 2 weeks ago
Senior Technical Underwriter - Delegated
Cardiff, Wales, United Kingdom 3 weeks ago
Bath, England, United Kingdom 2 weeks ago
Weston-Super-Mare, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 5 days ago
Specialist Pharmacy Technician - Education and Training
Bath, England, United Kingdom 3 weeks ago
Bath, England, United Kingdom 2 months ago
Maintenance Lead Technician (Late Shift)
Filton, England, United Kingdom 1 week ago
Cardiff, Wales, United Kingdom 4 weeks ago
Quality Systems Manager Pharmacy Technician
Bristol, England, United Kingdom 3 days ago
Bristol, England, United Kingdom 1 week ago
Bath, England, United Kingdom 13 hours ago
Bristol, England, United Kingdom 1 month ago
Stonehouse, England, United Kingdom 1 month ago
Newton St Loe, England, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 3 days ago
City Of Bristol, England, United Kingdom 2 days ago
Bristol, England, United Kingdom 19 hours ago
Bristol, England, United Kingdom 3 days ago
City Of Bristol, England, United Kingdom 1 week ago
Newport, Wales, United Kingdom 2 weeks ago
City Of Bristol, England, United Kingdom 2 days ago
Trainee Field Service Technician (Level 3 Mechatronics Maintenance Technician Apprenticeship) - Field Based (UK)
Bristol, England, United Kingdom 3 days ago
Cardiff, Wales, United Kingdom 2 weeks ago
Greater Bristol Area, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr