What will you be doing?
1. Timely visits to customer sites to undertake the installation, service, and support of Microlise products
2. Completing survey visits and identifying suitable solutions
3. Completing QA visits on Microlise products and peripherals in customer assets
4. Inventory management
5. Responsible for the upkeep and safety of your vehicle and all provided tools /equipment
6. Liaise with customers at all levels
7. Provide support to your peers and contractor resource where required
8. Ensure administration is concise, accurate and professional
9. Adhere to all internal process and procedures
10. Report on statistical information when required
What are we looking for?
11. Demonstrable experience in a similar role; auto electrics and/or telematics
12. Full UK Driving Licence
13. Experience of working to Service Level Agreements and Operational Schedules
14. Understanding of vehicle wiring diagrams and ability to interpret these
15. Evidence of strong customer service skills with a professional approach
16. Good interpersonal and communication skills, with the ability to adjust style to relevant audiences
17. Be able to work autonomously, solve problems independently and adhere to agreed processes
18. Take pride in what you do ensuring quality and accuracy
19. Valid Passport for travel
Working Pattern
Our Field Engineers work shifts on a rota basis, including weekends, to suit the requirements of our customers. Full details regarding our working patterns can be discussed at the interview stage.
This is a field based role covering the Gravesend area, however our Head Office is based in Nottingham and you will be required to visit Head Office on an ad-hoc basis in line with business needs.
Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including Tesco, Waitrose, DPD and Royal Mail.
Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
20. Full support and training to ensure you are well equipped to succeed in your role
21. Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success!
22. Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
23. 25 days holiday, excluding bank holidays, increasing with service
24. Invested in employee health and well-being with over 20 mental health first aiders in the business
25. Employee Assistance Programmes
26. Free Costco membership, 20% off EE mobile and line rental, and other local discounts
27. Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
28. Free Microlise Cresswell Racing Tickets, support British Superbikes
29. Executive Box at Motorpoint Arena Nottingham
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live, via telephone and video conferencing; so don’t delay getting your application in!