SoloProtect is looking for an ambitious, French-speaking Account Manager to join our growing UK-based team and take ownership of our client partnerships across France. This is more than just a job - it’s your chance to build a rewarding career, take ownership of accounts, and be part of a scaling company where your ideas and actions will directly shape our success.
If you're driven by building strong client relationships, solving real-world challenges, and being a key player in a growing business, we want to hear from you!
Why You'll Love Working with Us:
* Make an Impact: Strengthen client relationships and contribute to business growth.
* Collaborative Culture: Work with supportive teams that value your ideas.
* Growth Opportunities: Ongoing learning and career progression.
* Flexibility: Hybrid/remote working options with travel to client sites when needed.
What You’ll Do:
* Be a Trusted Partner: Build and maintain strong, trusted relationships with key clients through regular meetings, account reviews, and proactive engagement.
* Drive Growth: Identify opportunities to expand our products and services and collaborate with Business Development Managers to secure additional business.
* Lead Contract Renewals & Tenders: Understand client objectives and craft tailored proposals that align our solutions with their goals.
* Prevent Customer Cancellations: Identify risks early and implement strategies to retain customers long-term.
* Customer Retention: Design and deliver retention plans that address evolving client needs with proactive solutions.
* Problem Solving: Anticipate client challenges and resolve them swiftly to exceed customer satisfaction.
* Strategic Influence: Identify and engage decision-makers, influencers, and key stakeholders to strengthen and expand relationships.
* Own the Customer Journey: Be the customer’s voice internally and our brand’s ambassador externally, ensuring seamless service.
Requirements:
* Fluency in French and proficiency in English.
* Proven experience in account management, client retention, or customer success.
* Experience managing tenders, contract renewals, and framework agreements.
* Demonstratable experience in identifying and mitigating customer cancellation risks.
* Strong relationship-building and influencing skills across various levels of an organisation.
* Excellent communication skills (written, verbal, and presentation).
* Proficiency with CRM systems and Microsoft Office.
* Strategic thinker with a proactive, solutions-focused mindset.
* Flexibility to travel for client meetings when required.
Desirable (Not Essential):
* Experience developing strategies to reduce customer churn.
* Understanding of the lone worker industry in France.
* Creative and adaptable in fast-changing environments.
What we offer
* Competitive salary and commission structure
* 25 days annual leave plus bank holidays
* Private Medical Insurance – 75% covered by SoloProtect
* Remote working
* Employee referral scheme with no limits on the number of referrals
* Ongoing training opportunities
* Employee Assistance Programme
* Pension scheme
About SoloProtect
SoloProtect has been a market leader in personal safety technology since 2003, with huge experience as a lone worker device manufacturer, mobile app developer, monitoring centre operator, and safety solution provider. We deliver industry-leading service to employers in 14 countries and our safety devices are used and trusted by over 320,000 lone workers across the private, public and third sectors.
Equal Opportunities
At SoloProtect we are committed to creating an inclusive and diverse workplace. We believe that diversity fosters creativity, innovation, and better decision-making. We welcome applications from individuals regardless of their race, ethnicity, gender, sexual orientation, age, disability, or any other protected characteristic. We strive to provide equal opportunities for all applicants and employees, ensuring that recruitment, selection, and career progression are based on merit and qualifications. If you require any accommodations during the application process, please let us know and we will be happy to assist.
Application Status Notification
If you haven't heard from us within two weeks, kindly consider your application unsuccessful.
Privacy Notice
* When applying for a role with SoloProtect, the information you provide will be used for the recruitment process only. Please visit our Job Applicant Privacy Notice for more information: https://www.soloprotect.com/uk/Data/About_Downloads/soloprotectjobapplicantprivacynotice.pdf