Claims Handler - Insurance Southport, Merseyside | £28,000-£40,000 DOE | Permanent | Hybrid Working after qualifying period Are you a confident communicator with a sharp eye for detail and a passion for helping clients navigate complex claims? Join our vibrant and outgoing team in Southport, where personality matters just as much as professionalism. Position Summary We're on the lookout for a dynamic Claims Handler to manage a varied portfolio across motor, property, liability, cyber, and professional indemnity. You'll be the go-to person for clients, guiding them through the claims process with empathy, efficiency, and expertise. What You'll Be Doing Claims Management: Handle cross-class claims from start to finish Client Advocacy: Be the trusted voice for clients, ensuring fair outcomes Negotiation: Work with insurers and third parties to secure optimal settlements Documentation: Maintain accurate records and ensure compliance Customer Service: Deliver responsive, empathetic support Loss Prevention: Recommend strategies to reduce future risk Continuous Improvement: Stay ahead of industry trends and regulations Key Performance Indicators Timely claims closure High client satisfaction Accurate and fair settlements Effective cost management Full compliance with industry standards Key Relationships Clients, insurers, loss adjusters, solicitors, repair contractors Internal teams including Account Executives What You'll Bring Experience in claims handling (broker or similar environment) Strong interpersonal and communication skills - chatty and confident is a plus! Detail-oriented with excellent documentation skills Ability to thrive in a fast-paced, collaborative setting Familiarity with Acturis and Microsoft Office A client-first mindset and problem-solving attitude Benefits Medicash health plan ️ Income Protection & Life Insurance ️ Employee discount portal Cycle to work scheme Hybrid working Pension (5% employee / 3% employer) This is a fantastic opportunity to join a sociable, high-performing team where your personality and expertise will shine. If you're ready to take the next step, we'd love to hear from you