Better places, thriving communities.
Join Mitie – the future of high performing places.
Location: Bristol
Contract: Full-time
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Coordinator to support the effective delivery of field operations, ensuring high levels of customer service, operational efficiency, and compliance.
This role is key to coordinating engineers, subcontractors, and resources, while maintaining strong customer relationships and supporting continuous improvement across service delivery.
Role Responsibilities:
1. Plan and schedule field service engineers and subcontractor work to ensure efficient and timely service delivery.
2. Coordinate parts, suppliers, and logistics for service visits, breakdowns, and installations.
3. Ensure full compliance with Health, Safety, and Environmental policies, as well as customer site procedures and RAMS requirements.
4. Manage incoming customer queries via calls and emails, providing timely responses and effective issue resolution.
5. Support account managers with pricing, spare parts information, and service delivery insights.
6. Monitor KPIs, support team performance plans, and contribute to continuous improvement initiatives.
7. Build and maintain strong relationships with customers, internal teams, and engineering project stakeholders.
8. Support warehouse and operational activities where required, ensuring a safe and organised working environment.
Required Qualifications:
9. Minimum 1 year of relevant experience in a service coordination, administrative, or operational role.
10. Full UK driving licence with flexibility to travel and stay overnight if required.
11. Good working knowledge of Microsoft Office applications.
What we're looking for:
12. Strong communication skills with the ability to engage effectively with customers and internal stakeholders.
13. Well organised with strong prioritisation skills, able to manage multiple tasks in a fast-paced environment.
14. Ability to remain calm and effective under pressure, including handling urgent or reactive situations.
15. Logical thinker with a proactive and solutions-focused approach.
16. Commitment to continuous improvement and delivering high-quality service.
17. Willingness to learn products and services to better support customer needs.
Desirable:
18. Experience working in a technical or engineering environment (e.g. water treatment sector).
19. Familiarity with field service operations or coordination of engineers and subcontractors.
What's in it for you?
20. Opportunity to play a key role in a dynamic field service operation.
21. Exposure to a collaborative and customer-focused environment.
22. A supportive culture focused on continuous improvement and development.
There's a place for you at Mitie — join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Christian Kalugin at .