Job Title: Shift Supervisor - Security Operations Location: Central London Hours: 6 On / 3 Off (Days, Nights, Split Shifts) Employment Type: Full-Time Reports To: Security Manager Job Purpose We are seeking a proactive and experienced Shift Supervisor to support the smooth operation of a high-profile site in Central London. This role involves overseeing day-to-day security functions, managing a team of Guest Ambassadors, coordinating with control room personnel, and maintaining a high standard of service delivery. The successful candidate will act as the first point of contact during their shift and ensure compliance with all operational, safety, and security protocols. Key Responsibilities Lead daily security operations, acting as the central point of contact during shifts. Manage control room operations, including monitoring fire alarms, CCTV, and access control systems. Coordinate response to accidents, incidents, and emergencies according to site protocols. Maintain detailed and accurate records including incident reports, daily occurrence logs, and handovers using internal platforms. Conduct regular post visits and staff checks throughout shifts. Ensure full compliance with health & safety, GDPR, and site-specific regulations. Supervise and support Guest Ambassadors, ensuring high standards of professionalism and conduct. Liaise with building engineers and other service partners to resolve faults and ensure smooth site operations. Handle lift entrapments and other building emergencies appropriately. Manage staffing levels, rota planning, and ensure adequate break schedules. Assist with training and onboarding of new staff, conducting assessments and performance reviews where required. Monitor and maintain documentation, including uniforms, access passes, and key logs. Deputise for the Security Manager during absences. Conduct return-to-work interviews and maintain attendance records. Carry out routine audits and reporting tasks, including CCTV audits and shift summaries. Oversee out-of-hours deliveries and maintain post room organisation. Candidate Requirements Essential: Previous experience in a similar supervisory or control room role within a corporate or high-profile environment. Strong understanding of emergency procedures, incident reporting, and escalation protocols. Excellent verbal and written communication skills. IT literacy, with the ability to update digital logs and reports. Experience using CCTV, fire alarm panels, access control, and incident management systems. Ability to lead, motivate, and develop a team. High level of integrity and professionalism. Strong attention to detail and ability to prioritise tasks under pressure. Desirable: SIA licence (Security Guarding or Door Supervisor). Experience working with digital booking and facility management systems. Familiarity with GDPR compliance in a security setting. Additional Information This role requires a flexible individual willing to work various shifts, including nights and weekends. The Shift Supervisor is expected to uphold company and client standards, ensure team accountability, and act decisively during operational incidents. Training will be provided where necessary, but candidates are expected to demonstrate strong leadership and initiative from day one.