The Role
The post holder will in partnership with NHS24 assist to provide an efficient and effective clinical service for the people of Lanarkshire in the out of hours period when their own GP is not available. Ensure accurate and considered dispersal of patient information, which has been determined by medical staff is completed in line with the allotted timescales.
NHS Lanarkshire
Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
What we'll need you to bring
1. SVQ level 3 or equivalent NHS experience preferably in an Out of Hours Service, or similar Call Centre ideally in an Emergency Service environment i.e. Ambulance/Police Service.
2. Knowledge of a range of standard operating procedures and practices, as well as knowledge of software programme (Adastra) acquired through in -house training
3. Must be able to demonstrate flexibility, initiative and be able to make decisions in a pressurised environment.
4. Understanding of a range of work procedures which can often be non routine.
5. A good geographical knowledge of Lanarkshire
6. Excellent communication and organisational skills
7. Car Driver with a full, valid UK/EU/EEA drivers licence
Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.
It would be great if you also have
8. Previous NHS experience preferably within primary care
9. Relevant experience in a customer/patient focused environment
10. Working knowledge of database systems
11. Knowledge/understanding of the Out of Hours service
Contract type
12. Permanent
13. Part Time
14. 25-30 hours
Please note this is a part time post and the salary for this position will be pro-rata.
Location and Working Pattern
This role will be based in Primary Care Out Of Hours Department within Douglas St Community Health Clinic and on occasion Airdrie Community Health Centre.
The working pattern for this role Monday - Sunday, the hours would be worked over 4 days.
Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Looking to find out more?
If you’re looking to find out more, then we would love to hear from you!
Why NHS Lanarkshire?
Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.
Some of NHS Lanarkshire’s benefits include:
15. A minimum of 27 days annual leave increasing with length of service
16. A minimum of 8 days of public holidays
17. Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )
18. Paid sick leave increasing with length of service
19. Occupational health services
20. Employee counselling services
21. Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.
Further Information
For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our .