Job Description
Senior Azure Support Engineer
* Location: Richmond-Upon-Thames
* This is a hybrid role.
* You must be British for Security Clearance reasons
We are hiring for a Senior Azure Support Engineer to join a growing business and be responsible for the maintenance and support of the Azure Cloud Environment that hosts SaaS web-based applications.
* The environment operates hundreds of Single Tenant (ST) and Multi-Tenant (MT) deployments across Azure, each with their own Servers, database, and storage.
* This role exists to keep every deployment reliable resolving ensuring uptime and building automation.
* Investigating and fixing complex application and infrastructure issues.
* Monitoring capacity, performance, and error budgets across all deployments.
* Designing automation and tooling to improve reliability and reduce manual work.
Technical Skills required for the Senior Azure Support Engineer
* 3+ years in third-line support, SRE, or cloud operations for enterprise SaaS.
* Proven track record in incident resolution and root cause analysis.
* Experience working with both multi-tenant and single-tenant cloud architectures.
* Strong background in supporting C#/.NET Core/MVC web applications with SQL Server backends and Azure Blob Storage.
* Advanced Azure diagnostics (Application Insights, Log Analytics, Kusto Query Language).
* Proficient in SQL for investigation and remediation.
* Scripting and automation skills in PowerShell and/or C#.
* Understanding of Azure components: App Services, VMs, SQL DB, Blob Storage, scaling strategies.
* Experience in capacity planning, SLOs, and error budget management
* Azure Monitor, Application Insights, Log Analytics, Azure Data Explorer (KQL), Azure Functions, Logic Apps, PowerShell, C#, SQL Server Management Studio, Azure Storage Explorer, Power BI (for reporting).
The Senior Azure Support Engineer responsibilities and tasks:
* Monitor ST and MT environments for server performance, response times, error rates, etc.
* Detect and resolve database issues, stalled file processing, or misplaced storage objects.
* Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents.
* Provide third-line support for escalated customer cases, collaborating with development.
* Maintain uptime, performance, and scalability across all ST and MT deployments.
* Define and track service-level objectives (SLOs).
* Perform capacity planning for Servers, databases, and storage, scaling resources.
* Identify systemic patterns causing downtime and implement fixes at scale.
* Build PowerShell scripts and automation (Azure Functions, Logic Apps)
* Automate environment health checks and reporting.
* Develop self-healing routines for recurring problems.
* Implement and maintain Azure Monitor/Application Insights/Log Analytics dashboards