Apply for the Lead IT Service Manager role at DWP Digital.
Base pay range
Pay up to £75,026, plus 28.9 % employer pension contributions, hybrid working with 60 % home working, flexible hours, and great work‑life balance.
As a Lead IT Service Manager you’ll oversee end‑to‑end service delivery – covering technology, support, and user experience. You’ll manage SLAs, lead incident and problem management, drive continuous improvement, and guide the team to deliver high‑quality support.
You’ll also have line management responsibilities, supporting the development of others and acting as a point of escalation. You’ll be part of the IT Service Management community, will have access to professional development opportunities, and may participate in a rota for out‑of‑hours major incident support.
What skills, knowledge and experience will you need?
* Service Leadership Through Change – Lead multi‑functional IT service teams through significant change or incident management, making strategic decisions, communicating effectively, and delivering measurable service improvements.
* Performance‑Driven Delivery – Use performance data and analytics to drive improvements in desktop service delivery, applying relevant tools and techniques to achieve tangible impact.
* Stakeholder & Supplier Engagement – Build and maintain strong relationships with senior stakeholders and suppliers, managing conflicting priorities to meet service goals.
* Environment Management – Coordinate across Dev, Test, SI and Live environments, identifying and mitigating risks associated with deployment and integration.
* Technology Integration – Implement and integrate emerging technologies – such as Intune, Windows 365 and AI/ML – into live service operations, overcoming adoption challenges and ensuring smooth transitions.
You’ll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever you prefer.
Benefits
* An award‑winning environment and culture – Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
* Flexible working including flexible hours and family‑friendly policies
* Time off volunteering and charitable giving
* Bring your authentic self to work with “I Can Be Me in DWP”
* Discounts and savings on shopping, fun days out and more
* Interest‑free loans to buy a bike or a season ticket
* Sports and social activities
* Professional development, coaching, mentoring and career progression opportunities.
CLICK APPLY for more information and to start your application.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
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