Overview
We are looking for a part‑time staff member to cover the main reception at Green Parks House, a Mental Health Unit. The role involves providing a welcoming first point of contact for patients, staff and other visitors and helping with the smooth running of the unit, including room bookings, car parking, petty cash, patient transport, reporting and housekeeping duties. Good communication skills are essential.
Working Patterns
* Role 1: Early shift Tuesday, Early shift Wednesday, Late shift Friday
* Role 2: Late shift Tuesday, Late shift Wednesday and Late shift Sunday
Early shifts are 07.00‑15.00 and late shifts are 14.00‑22.00.
Key Responsibilities
* Act as the first point of contact, dealing with queries from patients, relatives and multidisciplinary teams, both in person and on telephone.
* Receive all telephone calls and messages at the main reception and take responsibility for the accurate recording and delivery to the appropriate person(s).
* Deal with distressed clients/families sensitively and professionally.
* Receive and distribute all post received at the unit and re‑direct where appropriate; collate and ensure outgoing post is collected on a regular basis.
* Monitor all deliveries into and out of the premises, ensuring that wards are aware of delivery and chasing up for collection.
* Input hospital’s helpdesk requests for catering supplies, estates, domestic and portering, etc.
* Assist with the car parking system and allow entry through the car parking barrier to authorised personnel.
* Maintain and collect statistics/data/records as required; undertake photocopying and laminating when required; I.T. skills.
* Monitor visitors to the unit, ensuring they sign in and out of the visitors book and advise of visiting times to the wards.
* Ensure a safe environment and access to the waiting area for patients and families.
* Book taxis/voluntary drivers for all wards and other departments.
* Liaise with the Duty Senior Nurse and wards in the event of fire, emergency etc. and pass any relevant information on to the rest of the unit.
* Direct emergency services to the appropriate ward/team.
* Expected to have breakaway training arranged by Oxleas and complete all other mandatory training.
* Responsible for monitoring keys for meeting rooms, cycle lockers and other general areas.
* Book meeting rooms using an online booking system.
* Work within an acute mental health in‑patient environment in a pressured and unpredictable environment and be proactive in quiet periods.
Important Sponsorship Information
Due to service budget restrictions we are unable to offer a certificate of sponsorship for this post.
About Oxleas
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
* We’re Kind
* We’re Fair
* We Listen
* We Care
Closing Date
This advert closes on Saturday 25 Oct 2025.
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