Job Description Now Hiring: Customer Support Agent
Kilmarnock | Hybrid working
£25,000 + amazing benefits
Monday to Friday 8–4 / 9–5 + 1 Saturday per month
Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment?
This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team.
You’ll be the voice of calm and reassurance for customers who need a little extra support – helping them navigate difficult circumstances with care, professionalism and a listening ear.
Whether you’re from a care background, nursery setting, or simply someone who thrives on meaningful conversation – this role could be a brilliant career move.
What You’ll Be Doing
Taking inbound and outbound calls to support vulnerable customers with tailored guidance
Listening with empathy, problem-solving with care
Working closely with your colleagues in the wider collections and customer support team
Playing a key role in helping people get back on track d...