Vent Engineering are seeking an experienced administrator to work within our Customer Care team at our offices in Poole. The ideal candidate will have experience in a similar role.
Experience of working within a team as well as independently in a busy office environment is also required along with the ability to make decisions whilst working under pressure.
Key Responsibilities
* Respond to customers queries via the telephone and email
* Liaise with the Sales, Accounts and Warehouse team
* Ensure the customer is kept up to date
* Process sales returns on our accounting software, Sage 200
* Organise and quote for the repair of warranty repair items
* Liaise with suppliers regarding the return goods as required
* Regular stock counts to ensure ‘physical’ returns stock matches with the ‘system’ returns stock
* To process stock adjustments in line with company procedures
* To process stock transfers in line with company procedures
* Other ad hoc duties as required
Candidate Requirements
* Previous experience in a customer services/complaint handling role is essential
* Strong communication skills and the ability to liaise confidently with colleagues and customers
* A calm disposition with the ability to handle difficult situations in a constructive manner
* Ability to prioritise workload daily
* Organised with a high attention to detail
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