Do you want to work for a leading services business that offers hybrid working and the opportunity to progress your career? A brilliant opportunity has arisen for an experienced Administration Assistant to work alongside the service team and assist with the day to day administration duties of this busy department.
Responsibilities;
1. Answers calls from customer and logs any work which needs to be scheduled as a result of a call out.
2. Support Field Service Manager (FSM) in updating Field Service Engineers (FSE) schedules due to last minute changes requirements (callouts, sick leave, etc). Book appointment with clients site according to schedule build by FSM.
3. Supports the Field Services Manager to co-ordinate return/remedial work by contacting customer to make appointment.
4. Convert all approved quotes (New Works, Small Works, Service) to Work Orders (WO)
5. Checks all Small Works have final acceptance signed and invoice.
6. Checks New Works progress milestones are met before and invoice.
7. Actions closed completed work orders and raises invoice to send to customer or Finance Administrator as applicable.
8. Supports FSM in supplying product requests from customers by checking availability with stores team and raising a purchase order.
9. Contacts clients 30 days prior to a payment due, to confirm that the client does not have any claim.
10. Work with the Branch Manager and Finance Team to ...