IT Operations Manager
Application Deadline: 16 January 2026
Department: Business Operations
Employment Type: Permanent
Location: Cheltenham (Hybrid)
Compensation: £50,000 - £65,000 / year
Description
Please note: This role will require the successful applicant to obtain a SC clearance.
Additionally, this role is a hybrid role based from our Cheltenham office 3 days per week and will involve monthly travel to our London office as required.
Gemba Advantage is a collection of extraordinary individuals who are committed to delivering the best value to our customers. We design and build user centric, cloud native products and services that are secure, scalable and sustainable. Operating predominantly within the public sector, we focus our efforts on improving the working lives of organisations doing social good across the UK.
We are looking for an IT Operations Manager who will take responsibility for Gemba’s end-to-end IT estate, through ownership of;
Technical IT Operations Management
* Own and optimise day-to-day IT operations across macOS endpoints, identity, security, and core SaaS platforms, ensuring secure, compliant, and efficient systems. Lead device management, access control, and security tooling, with responsibility for supporting and improving the AWS environment.
IT Security & Assurance
* Drive IT security and assurance by integrating security telemetry, monitoring compliance and identity posture, and validating controls across the environment.
Service Delivery and User Support
* Deliver high-quality IT service and user support, resolving issues efficiently while managing recurring operational tasks. Continuously improve documentation and processes, identifying automation opportunities to enhance reliability and reduce operational overhead.
IT Strategy, Planning & Change
* Contribute to IT strategy and roadmap development, delivering well-managed improvements aligned to business growth and priorities. Represent the organisation in Group IT forums and support the evolution and expansion of IT services across the wider Group.
Applicants to this role should have experience in the following areas:
* Expertise in managing Apple endpoint estates at scale
* Hands on experience of Okta, including lifecycle management
* Configuration and administration of Jamf Pro and Apple Business Manager
* Management of VPN solutions (we use NordLayer!)
* Ability to design, operate, and improve IT operating procedures
Why join Gemba?
Gemba is built upon four core values that we believe make Gemba a great place to work!
* Our people are our most important asset and we prioritise their needs accordingly.
* We succeed and fail as a team not as individuals.
* We do the right thing and we do the thing right.
* We maintain an overwhelming focus on the customers’ needs.
Away from our values, Gemba offers an excellent and comprehensive package to our Gembans, including great salaries, meaningful perks, a culture of truly rewarding and celebrating success, amongst many other core benefits like flexible pensions and PMI.
As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the workplace are less likely to apply to roles unless they meet all skills and experience of the position.
At Gemba we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.
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