3rd Line Support Engineer | £40,000-£50,000
Oscar Technology is recruiting for a skilled 3rd Line Support Engineer to join their team.
As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities
* Monitoring and dealing with issues raised in the logging system and directly through the phone.
* Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
* Perform routine maintenance and updates to application operating systems and anti‑virus software.
* Confirm factors such as IT policies, procedures and security standards are being considered and abided by.
* Assist with data retrieval, backup management – either onsite or cloud based.
* Establish and maintain technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills
* Extensive knowledge around desktop and laptop hardware, operating systems (Windows, macOS, Linux) and software applications.
* Knowledge of virtualization technologies such as VMware and Hyper‑V.
* Excellent knowledge of networking concepts such as TCP/IP, DHCP, DNS, and VPN.
* Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
* Knowledge of Active Directory and user account management.
* Familiarity with server administration demands such as user management, file shares and security.
* Strong communication and interpersonal skills.
Salary: up to £50,000 with hybrid working (3/2 split) and opportunities for progression.
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