Technical Support Specialist – Wrightbus
Wrightbus Ballymena, Northern Ireland, United Kingdom
Job type: Permanent
Location: Wrightbus
Closing date: Monday 24 Nov 2025 08:00
Note: We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.
Eligibility: All applicants must hold a valid right to work in the UK. We are unable to provide visa sponsorship for this position now or in the future. Candidates who applied for this role within the past six months and were not successful should wait at least six months before reapplying.
Job Summary
Wrightbus is the fastest growing production company in Europe, and we are looking for a Technical Support Specialist. This individual will act as the subject matter expert for complex technical issues, providing advanced support to customers and field engineers, in the form of product familiarisation, parts information, specification queries and general remote vehicle assistance.
Responsibilities
* Handle escalated technical queries requiring advanced diagnostic and engineering knowledge.
* Analyse and interpret complex CAD models and engineering documentation.
* Collaborate with engineering and quality teams to resolve aftermarket technical issues.
* Develop and maintain technical knowledge database and records.
* Mentor Technical Support Engineers and assist in their development.
* Respond to technical queries from customers and field engineers by telephone and email promptly and professionally.
* Interpret engineering drawings, 3D CAD models, and bills of materials to provide accurate information.
* Ensure all technical related queries are handled daily.
* Complete parts assembly breakdowns, to ensure all required parts have individual part numbers.
* Produce, issue, control and keep records of all service part information as required.
* Liaise with suppliers for technical documentation and elevate complex issues when necessary.
* Assist with service/parts enquiries related to new bus tenders and contracts.
* Maintain accurate records of technical support interactions.
Requirements
* HNC/HND or Degree in Automotive Engineering, Mechanical Engineering, or related discipline, or at least 7 years relevant experience in a manufacturing/technical support role.
* Experience in providing guidance on product changes and technical bulletins.
* Experience in delivering technical system information to customers/stakeholders.
* Experience handling technical queries by phone and email.
* Strong understanding of parts assemblies.
* Strong understanding of vehicle design principles and manufacturing processes.
* Experience / understanding of system classification, parts listings and BOMs.
* Ability to read and interpret technical engineering drawings.
* Knowledge of and ability to fault find and repair components and systems.
* Ability to keep accurate records and organised document storage.
* Advanced proficiency in CAD software (e.g., CATIA, SolidWorks).
Benefits
* Discretionary bonus.
* Life Insurance.
* Medicash scheme.
* Discount with local businesses (e.g., Galgorm Spa Resort and McAtamney's).
* Free car parking.
* Canteen.
* Career progression.
* Professional development.
* Flexitime.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industry
Motor Vehicle Manufacturing
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