Job Title: Director of Professional Services, Bedford
Client:
Pathlock
Location:
Bedford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key consulting metrics such as utilization, profitability, revenue growth, and customer satisfaction for the Identity Governance organization.
Acts as the reporting point for all individual contributors within the Professional Services organization, responsible for the development of the entire delivery team.
Responsibilities:
* Develop partnerships across service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Maintain sales tools for Application and Identity Governance
* Develop vendor and partner relationships within Identity Governance
* Build relationships across Solution Areas, Practices, and Sales leadership
* Mentor team members
* Ensure team skills and capabilities are aligned with quality and performance goals
* Train and prepare resources to meet customer expectations
* Handle personnel performance and escalations
* Improve and streamline product security service offerings
* Grow and retain team members
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years in information security and/or professional services
* At least 8 years in Identity Governance and Administration or Identity and Access Management
* 5+ years in mentoring and managing professional services teams
* Strong understanding of consulting financial metrics
* Experience leading delivery projects with successful outcomes
* Deep knowledge of Application Governance, IAM, Governance, User Lifecycle Management, and Data Management
* Experience with Pathlock, SailPoint, Saviynt solutions
* Experience delivering services across various industries
* Operational experience in building consulting offerings
* Awareness of cybersecurity trends and threats
* Excellent communication skills
* Desire to mentor and grow others
* Experience in enterprise software or systems integration
* Client and partner communication experience
* Ability to manage multiple projects
* Experience in consulting, planning, resource management, scoping, and implementing IAM solutions
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