Compliance & Delivery Manager
Location: Stoke-on-Trent
Rate: £500/day Inside IR35 (via umbrella)
Contract: Initial 4 months, with strong potential for extension
Hours: Full-time
About the Role
We're seeking an experienced Compliance & Delivery Manager to lead a critical client-side function within a major housing-focused organisation in Stoke-on-Trent. This role plays a pivotal part in ensuring the delivery of a high-quality, customer-focused repairs, maintenance and improvement service across the Council's housing stock.
You will lead a team responsible for auditing, validating and challenging operational delivery by a partnering contractor, ensuring value for money and driving continuous improvement across major investment, modernisation and climate-focused programmes.
You will also take responsibility for statutory compliance functions, including gas servicing, fire safety and asbestos management, supporting the delivery of a safe, compliant and fit-for-purpose housing portfolio.
Key Responsibilities
Operational & Contract Management
·Manage the client function to ensure the service delivers optimum value for money and aligns with the HRA business plan.
·Lead and motivate a team overseeing statutory compliance, improvement, modernisation and carbon-reduction programmes.
·Monitor and challenge partner-contractor performance, taking appropriate action to drive service improvement.
·Oversee major programmes of work, ensuring the Council's housing stock remains compliant and investment decisions are financially sound.
Governance, Compliance & Strategy
·Manage statutory compliance arrangements, including annual servicing for gas, smoke detection, fire systems, solid fuel appliances and other regulated areas.
·Support the development and review of the Asset Management Strategy to ensure efficient use of HRA resources.
·Ensure all projects comply with organisational policies, regulations and Standing Orders relating to procurement and budget management.
·Keep abreast of legislative changes and best practice in housing, sharing updates with the wider team.
Financial & Performance Management
·Certify and sign off weekly invoice values for your service areas.
·Support the creation and monitoring of budget profiles, flagging deviations to the Strategic Manager as required.
·Analyse service performance measures to identify inefficiencies, investigating and implementing corrective action.
·Produce accurate reports detailing expenditure, income, outputs, milestones and risk analysis for capital and investment projects.
Engagement & Leadership
·Chair and attend strategic and operational meetings, including some outside core hours.
·Support tenant engagement activities, ensuring effective communication and understanding of project initiatives.
·Deputise for the Strategic Manager when required.
·Promote a professional, business-focused culture within the team, championing equality and diversity.
Finance & Staffing Dimensions
·Budget responsibility: Approx. £20 million per annum (in support of Strategic Manager).
·Team management: 19.5 FTE.
Ideal Candidate Profile
·Strong background in housing compliance, asset management or property services.
·Proven experience managing statutory compliance programmes (gas, fire, asbestos, etc.).
·Demonstrable track record of managing large-scale capital or improvement programmes.
·Confidence in leading teams, challenging contractors and driving performance.
·Excellent financial acumen with experience overseeing multi-million-pound budgets.
·Strong stakeholder engagement skills, including experience working with tenants and council committees.