Job Description
Our client, a homeless charity based in South West London, is currently seeking a Rough Sleeping Outreach and Assessment Manager based in Clapham Junction to join their team. Reporting to the Outreach Operations Manager, you will play a central role in both the Street Outreach Service and the Council’s Assessment Hub, providing trauma-informed, person-centred support to people experiencing homelessness.
Responsibilities include:
* Line manage the Rough Sleeping Outreach and Assessment Team Leader and split management responsibility across the team of the Rough Sleeping Outreach and Assessment Workers.
* Foster strong communication within the team through regular meetings and by taking part in borough briefings when needed.
* Manage and respond to incidents and significant events occurring at the Assessment Centre/Hub, ensuring they are addressed promptly and in line with operational procedures.
* Ensure your team respond promptly to homeless referrals (within 48 hours) while also drawing on local intelligence and multi-agency information to guide outreach activity.
About you:
* Proven experience of leading or supervising a frontline team in homelessness, housing, social care, or a related support service.
* Strong knowledge of safeguarding, risk assessment, and trauma-informed approaches, with the ability to lead on the identification and escalation of concerns.
* Demonstrated ability to manage incidents and high-pressure situations, providing clear direction and decision-making.
* Ability to build and maintain effective partnerships with local authorities, health, substance misuse, mental health, and enforcement services.
This is an exciting opportunity for an experienced Rough Sleeping Outreach and Assessment Manager with a proven track record in leading community outreach services. You will demonstrate strong leadership, with the ability to support and develop a team while building effective relationships with colleagues, clients, community members, and external partners.