Job Title: Office Manager
Location: Kendal
Join our client, a dynamic organisation dedicated to delivering exceptional service to both staff and clients. As the Office Manager, you will lead the Business Support team to ensure a professional, high-quality service, helping fee earners achieve their annual business goals through effective administration and customer care.
Key Responsibilities:
Customer Service Excellence:
- Deliver consistent, high-quality customer service to all staff and clients.
- Develop and maintain effective working relationships with colleagues and external partners.
Office Systems Management:
- organise, operate, and update both manual and computerised office systems, adhering to best practises.
- Recruit and manage administration staff, ensuring their development aligns with organisational goals.
Compliance and Policy Management:
- Collaborate with the Managing Director and HR Director to maintain up-to-date policies and procedures in line with legislation.
Financial Administration:
- Support the Group practise Manager in maintaining accurate financial records, managing sales and purchase ledgers.
- Ensure timely payments to suppliers and maintain the office petty cash account.
Marketing and Communication:
- Provide necessary information to the Business Development Manager and external consultants.
- Maintain the client database, assisting with marketing activities and events.
General Office Management:
- Provide efficient secretarial services, managing correspondence and documentation.
- Liaise with suppliers and manage procurement of office materials.
Staff Management:
- Oversee the Administrator's performance, ensuring high-quality service delivery.
- Equip staff with tools and knowledge for effective service continuity.
Essential Qualifications:
Extensive experience in general office administration.
Proven supervisory/management experience in an administrative role.
Proficient in Microsoft Office and relevant SAGE applications.
Strong communication skills, both oral and written.
Experience with database management and working with figures.
Experience in organising events and seminars.
Educated to A level or degree standard. Personal Attributes:
Highly organised with excellent time management skills.
Flexible and adaptable to changing priorities.
Strong team player with a positive, service-oriented attitude.
Proactive, assertive, and capable of influencing best practises.
Calm under pressure and highly motivated to empower others.What We Offer:
A supportive and collaborative work environment.
Opportunities for professional growth and development.
A chance to make a tangible impact within the organisation.Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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