About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story.
The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott's Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen's Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.
Overview
Assistant Reservations Manager will work closely with the Reservations Manager and Reservations Team for the whole portfolio of Montcalm Collection properties across London.
Assistant Reservations Manager will ensure rate parity within different distribution channels, make rate suggestions for Internal and External clients, manage extranet, loading FIT allocations and rates, deal with group enquiries and quotes, will effectively manage and be in control of all inventory.
This role requires a keen eye for detail, proactive and hands on approach and operational knowledge of all hotels. A "can do" attitude, as well as, decision making skills, and the ability to work effectively in a collaborative environment to drive business growth and enhance the hotel's brand visibility in a luxury market must be natural.
Responsiblities
* Supervise the day to day running of the reservations office and ensure all daily tasks are completed
* Record daily rooms revenue results
* Prepare 7-day forecast, updated and circulate to relevant managers
* Be aware of performance of competitor hotels
* Check and ensure non arrival charges are raised and deal with any disputed non arrival charges
* Take decisions on ad hoc group requests in line with budget/yield management guidelines
* Be aware of any new sales and marketing promotions
* Deal with serious overbooking situations in advance of arrival date
* Complete rooms forecast for remainder of current financial period on a weekly basis
* Participate in the setting of the annual rooms sales budget
* Set and control a Yield Management System with support from the GM and Revenue Manager, in order to achieve budgeted targets and maximise room's revenue
* Be aware of any major events in London effecting occupancy and take action when necessary
* Maintain all Company Profiles in Opera to ensure accurate tracking
* Maintain all room rates in Opera to ensure they report into the correct market segment
* Maintain good working relationships with all major clients
* Be aware of all ne procedures/promotional activities as communicated via the Service Information document and Head Office Marketing
* Preparation of quarterly action plans for presentation to Revenue Manager and report back on progress
* Keep on the day over booking to a minimum whilst achieving 100% occupancy when possible
* Perform any other reasonable tasks at the request of a senior manager.
Experience
* Develop systems that measure the cost effectiveness of the department
* Develop procedures that track, report on, and control the running costs of the department
* Contribute to the overall strategic plan of the business and help compile the annual hotel business plan
Benefits
* Competitive salary
* A supportive, empowering team environment
* Benefits platform with various discounts
* Wellbeing support, workshops and advice
* 28 holidays including eight bank holidays, with more holidays after two-year service
* Cash-back health benefits, including optical, dental, chiropractor and physio services
* Discounted gym membership
* Access to Wellbeing platform and sessions, including EAP
* Awards and Recognition Programme
* Annual parties
* Regular and ongoing training and development, including leadership workshops
* Pension scheme
* Birthday Day Off
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note:
If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.