Salary: £30,000 - 35,000 per year Requirements: Previous experience in an IT customer service environment, demonstrating strong leadership capabilities. A solid understanding of Microsoft Windows, Outlook, and Office applications. Good knowledge of desktops, laptops, printers, and peripheral devices. Understanding of networking concepts including patching and switches. Awareness of IT security principles such as antivirus software, firewalls, and patch management. Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving. Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support. Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency. Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively. Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity. Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up. Produce technical documentation covering installations, configurations, and troubleshooting processes. Provide Management Information (MI) to track performance and support compliance requirements. Technologies: Hardware Support Network Security Windows More: We are an organization committed to putting the community first and fostering a workplace where values align with genuine responsibility. Our Head Office is located in Barrow-In-Furness, and we offer a minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day. We also provide a competitive pension scheme with up to a 10% employer contribution and a comprehensive benefits package designed to support your well-being and work-life balance. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. last updated 11 week of 2026